Frequently asked questions to help you buy a voucher, a gift box or an item - AUBERGE DE CLOCHEMERLE
Are gift boxes sent immediately after purchase?
Your Auberge de Clochemerle gift box is sent immediately in digital version after your purchase, allowing the recipient to book their dates without waiting.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available for gastronomic and wellness experiences, such as the 'M' menu with food and wine pairings or a cocooning facial treatment. All our gift boxes are customizable and available at Auberge de Clochemerle.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is indeed possible to have the gift voucher delivered directly to the recipient without them knowing the amount. To do this, simply check the 'Hide the amount' option when placing your order on our AUBERGE DE CLOCHEMERLE website.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send the gift box by email, by mail, or to pick it up directly on site when placing your order. The lucky recipient can then book their dates at the AUBERGE DE CLOCHEMERLE establishment.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes and sent directly to the address of your choice. Enjoy the unique experience of Auberge de Clochemerle.
How do I create a group fund and invite people?
To create a kitty and offer an Auberge de Clochemerle gift box, select the dedicated option during your purchase. You can then invite participants via email or link sharing. The beneficiaries can book their dates directly with the Auberge de Clochemerle establishment.
How can I choose the amount for a gift card?
AUBERGE DE CLOCHEMERLE gift certificates are available in predetermined amounts, ranging from €80 to €559. You can choose the one that fits your budget from the options offered, all providing unique experiences at our establishment AUBERGE DE CLOCHEMERLE.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you forget your password, use the reset option available on the same page. This will allow you to manage your gift boxes for Auberge de Clochemerle.
How can I empty my cart?
To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button to start shopping again at AUBERGE DE CLOCHEMERLE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple AUBERGE DE CLOCHEMERLE gift boxes at the same time to give to your loved ones. They will all be included in your order and delivered together, according to your chosen delivery option at AUBERGE DE CLOCHEMERLE.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option on our AUBERGE DE CLOCHEMERLE website.
How do I purchase or give a gift box?
To offer a gift box from Auberge de Clochemerle, choose your preferred gift box, add it to your cart, and personalize it with a message before finalizing your order. The lucky recipient can then book their dates directly with the Auberge de Clochemerle establishment.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate worth 200€ at Auberge de Clochemerle, allowing the recipient to freely choose an experience from our available gift boxes.
Can I modify or cancel my order?
Modifications or cancellations of your order depend on the specific conditions of each gift box. You can choose and customize your gift box according to your preferences, with immediate delivery in digital version or a gift pouch sent to your home, at our establishment AUBERGE DE CLOCHEMERLE.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours at our establishment AUBERGE DE CLOCHEMERLE.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also contact us by email or through our online form for any questions regarding your AUBERGE DE CLOCHEMERLE gift box.
Can I check the status of my gift box online?
You can check the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment AUBERGE DE CLOCHEMERLE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. The opening hours are indicated on the contact page of our establishment AUBERGE DE CLOCHEMERLE.
Is there a dedicated customer service for gift boxes?
Our customer service is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form to get help. Enjoy your experience at Auberge de Clochemerle to the fullest.
Is there a dedicated FAQ for gift boxes?
This FAQ answers your questions about the Auberge de Clochemerle gift boxes. You will find information on their use, validity, and the available services, such as gourmet meals or wellness stays.
Is spa access included in my gift box?
Access to the spa is not included in all Auberge de Clochemerle gift boxes. Check the services offered in your box to know the available options.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box can access the same services as other customers of Auberge de Clochemerle, subject to the establishment's reservation conditions and availability.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at Auberge de Clochemerle.
Is parking included in my gift box?
The gift box does not include parking. For your convenience, Auberge de Clochemerle offers nearby parking.
Is breakfast included in my gift box?
Breakfast is not included in the Auberge de Clochemerle gift boxes. Please check the conditions of your gift box to confirm the included services.
Is special attention given to the recipient of a gift box?
At Auberge de Clochemerle, we pay special attention to the recipients of our gift boxes. You can enjoy a friendly and warm experience, with services tailored to your desires, such as cocooning treatments or gourmet menus. Auberge de Clochemerle.
Is a welcome drink included in my gift box?
AUBERGE DE CLOCHEMERLE offers a welcome drink to greet you during your stay or meal. This gesture is part of the warm and friendly experience that the establishment takes pride in offering to its guests.
Should we bring towels to the Spa?
The towels are provided by Auberge de Clochemerle for spa treatments. You don't need to bring any, everything is taken care of for your comfort during your stay.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Customization options are available for each box to meet your specific needs. Take advantage of this opportunity to offer a unique experience to your colleagues at our establishment, AUBERGE DE CLOCHEMERLE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format or in paper format. The boxes are sent immediately in digital format or in a gift envelope to your home, depending on your choice. The lucky recipient can then book their dates at the AUBERGE DE CLOCHEMERLE establishment.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at our establishment AUBERGE DE CLOCHEMERLE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Auberge de Clochemerle offers advantageous and personalized solutions for corporate committees, with preferential rates and customization options tailored to your needs.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. The update is made according to the conditions of the establishment AUBERGE DE CLOCHEMERLE.
How can I leave a review for my gift box?
Your feedback on your experience at AUBERGE DE CLOCHEMERLE is valuable. You can share it by logging into your customer account on our website, where you will also find the detailed terms and conditions. AUBERGE DE CLOCHEMERLE.
How can I contact the store?
For any questions regarding your gift box, you can consult our website or reach us by phone during the opening hours indicated. Beneficiaries can book their dates directly with the establishment AUBERGE DE CLOCHEMERLE.
Is there a dress code for the gift box?
For your gift box, appropriate attire is recommended to fully enjoy the warm and convivial atmosphere of Auberge de Clochemerle.
From what age can I get a treatment?
The minimum age to enjoy a cocooning facial treatment at Auberge de Clochemerle is generally 18 years old, but it may vary depending on the specific services. You can offer this relaxing and unforgettable experience to a loved one.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, a reservation is required. The beneficiary can choose their dates directly with the AUBERGE DE CLOCHEMERLE establishment.
How can one access the hotel from the airport?
To access Auberge de Clochemerle from the airport, you can choose to take a taxi or rent a car. The Auberge de Clochemerle is located in Vaux-en-Beaujolais, a picturesque destination in the heart of Beaujolais.
Is the establishment accessible to people with reduced mobility?
The accessibility of Auberge de Clochemerle for people with reduced mobility depends on the establishment's infrastructure. You can discover the universe of our establishment for more information about our services and our friendly atmosphere.
Are pets allowed in the establishment?
Auberge de Clochemerle accepts pets, subject to the establishment's conditions.
Where can I find the menus?
The menus of Auberge de Clochemerle are available on the detailed sheet of each box or directly on the partner establishment's website. You will find varied options there, such as the 'M' menu with food and wine pairings, to discover a colorful and fun cuisine. This information is specified for each box offered by Auberge de Clochemerle.
What are the hours of operation?
The hours of Auberge de Clochemerle vary depending on the services and the days. You can check them directly on the establishment's website, Auberge de Clochemerle.
Is there parking available near the establishment?
AUBERGE DE CLOCHEMERLE does not explicitly mention the presence of nearby parking on its website. For more information, you can check the practical details directly on their official site.
What are the delivery methods for gift boxes/vouchers?
The Auberge de Clochemerle gift boxes can be delivered by email or by mail according to your preference. You can choose to send an immediate digital version or a gift pouch to your home. The lucky recipient can then book their dates at the Auberge de Clochemerle establishment.
Is postal delivery offered?
We offer postal delivery of our Auberge de Clochemerle gift boxes. You can choose immediate digital delivery or a gift pouch version sent to your home.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for gastronomic and wellness experiences. For additional items, the conditions are specified at the time of purchase at our establishment AUBERGE DE CLOCHEMERLE.
Is the gift box available in physical format?
You can choose between a physical or digital gift box to offer an unforgettable moment to your loved ones. The physical version is sent to your home, while the digital version is immediately available. Enjoy the unique experience of Auberge de Clochemerle.
Is the box presented in a neat packaging?
Yes, the Auberge de Clochemerle gift boxes are presented in an elegant and neat pouch, ready to give.
Is the gift box available in a digital format (e-gift box)?
Yes, the Auberge de Clochemerle gift boxes are available in a digital version. You can choose email delivery for immediate gift box redemption.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. Shipping costs vary, and the box can be sent in digital version or as a gift package to the recipient's home, with the establishment AUBERGE DE CLOCHEMERLE.
Do you deliver gift boxes internationally?
We offer international delivery of our gift boxes. Shipping costs and times vary depending on the destination, with immediate delivery in digital format or a gift pouch delivered to your home, at our establishment AUBERGE DE CLOCHEMERLE.
What are the delivery times for gift boxes by mail?
The Auberge de Clochemerle gift boxes are shipped within 48 to 72 hours after the order. You can choose between a gift pouch version delivered to your home or an immediate digital send. The lucky recipient can then book their dates at the Auberge de Clochemerle establishment.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The sending can be done in digital version or in gift pouch to your home, with a delivery time depending on the conditions of the establishment AUBERGE DE CLOCHEMERLE.
Is express delivery available?
The express delivery of your gift box depends on the options available at the time of your order. You can choose immediate delivery in digital format for quick receipt, or opt for home delivery with a gift pouch, according to the terms offered by Auberge de Clochemerle.
How can I track my order?
You can track your order by logging into your account on our website. The lucky recipient can book their dates at the AUBERGE DE CLOCHEMERLE establishment.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email or by mail according to your preferences. Delivery is immediate in digital version or in a gift pouch to your home. These options are available during the order in our official AUBERGE DE CLOCHEMERLE store.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is usually 2 to 5 business days from the date of dispatch. You will receive your gift box directly at your home, ready to give to your loved ones for an unforgettable experience at Auberge de Clochemerle.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation at Auberge de Clochemerle. You will be able to choose new dates according to the establishment's availability.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At AUBERGE DE CLOCHEMERLE, we invite you to choose and customize your gift box with all your desires for an unforgettable moment.
Can my gift box be exchanged for another service?
The gift box can be exchanged for another service depending on availability and the conditions of Auberge de Clochemerle. You can choose from our various offers, such as gourmet meals or wellness stays, to fully enjoy your experience at our establishment AUBERGE DE CLOCHEMERLE.
Can I cancel my reservation made with a gift box?
Cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment AUBERGE DE CLOCHEMERLE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the availability and conditions of the AUBERGE DE CLOCHEMERLE establishment.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box depends on the booking conditions of Auberge de Clochemerle.
Is it possible to reschedule without fees with a gift box?
Date change is possible depending on the availability of the establishment. The terms of the change are specified at the time of booking at our establishment AUBERGE DE CLOCHEMERLE.
Can I convert my gift box into a gift card?
The Auberge de Clochemerle gift boxes cannot be converted into gift checks. You can use them to book a gastronomic or wellness experience at our Auberge de Clochemerle establishment.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, Auberge de Clochemerle offers gift boxes tailored to each occasion. Discover our online offers to find the one that suits the event you wish to celebrate.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays or gatherings with friends. For example, our 'Romantic Dinner' gift box is perfect for a romantic tête-à-tête, while the 'Menu M and its food and wine pairings' allows you to discover colorful and fun cuisine. Explore our selection to find the ideal offer at AUBERGE DE CLOCHEMERLE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The Auberge de Clochemerle gift boxes are official and guaranteed without intermediaries. You get the best rate by purchasing directly from the Auberge de Clochemerle establishment.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the Auberge de Clochemerle gift boxes correspond to those offered by the establishment, such as gourmet meals, stays, or wellness treatments. You can choose from different options, such as the 'M' menu with food and wine pairings or a cocooning facial treatment, to offer an unforgettable experience to your loved ones.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Service exchanges are possible depending on availability and the establishment's conditions. At Auberge de Clochemerle, for example, you can exchange a facial treatment for a massage, subject to availability.
Is it possible to pay for a gift box by bank transfer?
It is possible to pay for a gift box by bank transfer at AUBERGE DE CLOCHEMERLE. The payment is secure and direct to the establishment, with the guarantee of getting the best rate.
Is online payment secure?
The online payment for your gift box is secure, with immediate digital delivery or home delivery in a gift envelope, directly from our establishment AUBERGE DE CLOCHEMERLE.
Is payment via group or shared payment possible?
Payment via group or shared funds is not offered for the Auberge de Clochemerle gift boxes. You can pay for your order by credit card, bank transfer, or PayPal depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at Auberge de Clochemerle, with various options for gourmet meals, stays, or wellness treatments, tailored to different preferences.
Is it possible to pay in installments?
Payment in installments is possible according to the terms offered during your order at AUBERGE DE CLOCHEMERLE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You receive an immediate digital version, and you can choose a gift pouch for home delivery. Enjoy the unique experience of AUBERGE DE CLOCHEMERLE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at AUBERGE DE CLOCHEMERLE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
All payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at AUBERGE DE CLOCHEMERLE.
When purchasing a gift box, do I keep the history of my orders?
Yes, you can view your order history in your customer account. There, you will find all the necessary information to track your purchases of gift boxes from AUBERGE DE CLOCHEMERLE.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. These payment options are available for your convenience at our establishment, AUBERGE DE CLOCHEMERLE.
Can I receive an invoice after my purchase?
After purchasing a gift box, you will receive an invoice by email. You can also find it in your customer account on our website. Enjoy this unique experience at AUBERGE DE CLOCHEMERLE.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you benefit from the best rate directly from the AUBERGE DE CLOCHEMERLE establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment AUBERGE DE CLOCHEMERLE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. The payment is secure, and you benefit from the best rate by going directly through our establishment AUBERGE DE CLOCHEMERLE.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes, according to the conditions of the AUBERGE DE CLOCHEMERLE establishment.
Is it possible to add a personalized message to the gift box?
You can customize your AUBERGE DE CLOCHEMERLE gift box by adding a message during your order, which will then be included with the gift box.
Can we add options to your gift box offers?
The gift boxes from Auberge de Clochemerle can be customized to your liking, with various options depending on the chosen offers. For example, you can add cocooning treatments or getaway stays for an even more memorable experience, directly when purchasing your gift box at our Auberge de Clochemerle establishment.
Do you offer premium packaging for gift boxes sent by mail?
You have the option to choose a premium packaging for your gift box during your online order, to enhance it before sending it by mail. Take advantage of this option to offer an unforgettable moment with AUBERGE DE CLOCHEMERLE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. Choose and customize your box to your liking to offer an unforgettable moment to your loved ones, with Auberge de Clochemerle.
How do I request a refund for a gift box purchased online?
To request a refund for an Auberge de Clochemerle gift box, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase, at our establishment Auberge de Clochemerle.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be sent to you subject to availability. This service is offered by our establishment AUBERGE DE CLOCHEMERLE.
Can partially used gift boxes be refunded?
Partially used AUBERGE DE CLOCHEMERLE gift boxes cannot be refunded. You can offer your loved ones an unforgettable moment at our establishment AUBERGE DE CLOCHEMERLE.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box from Auberge de Clochemerle for another of equal or greater value, subject to the establishment's conditions. You can choose and customize your gift box as you wish, with immediate digital delivery or a gift pouch version sent to your home.
Does the right of withdrawal apply to the purchase of a gift box?
The AUBERGE DE CLOCHEMERLE gift boxes, corresponding to service provisions, are neither exchangeable nor refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the purchase conditions. At AUBERGE DE CLOCHEMERLE, gift boxes are valid for one year from the date of purchase and can be cancelled under certain conditions specified at the time of purchase.
What should I do if the received box is damaged or contains an error?
If the gift box you received is damaged or contains an error, a photo of the box will be necessary to process your request quickly according to the conditions of the establishment AUBERGE DE CLOCHEMERLE.
Can I get a refund for a gift box if I change my mind after purchase?
The refund of an Auberge de Clochemerle gift box depends on the general terms and conditions of sale of the box, available on its description page. These terms specify the refund conditions in case of change of mind after purchase.
What happens if the recipient couldn't use the gift box before its expiration date?
If the gift box is not used before its expiration date, it can no longer be used. We recommend checking the establishment's conditions to find out about possible extension options, in our establishment AUBERGE DE CLOCHEMERLE.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, a credit can be issued according to the specific conditions of Auberge de Clochemerle.
How can I redeem the cashback?
To use your savings, you can choose your dates directly with the establishment and enjoy your unforgettable moment at Auberge de Clochemerle.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the purchase conditions. At AUBERGE DE CLOCHEMERLE, you benefit from a refund within 14 days from the date of purchase, provided that the box has not been used or activated.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The Auberge de Clochemerle gift boxes are neither exchangeable nor refundable.
Are there any dates excluded for gift boxes?
Some dates may be excluded for gift boxes depending on the availability of the establishment. Please check the available dates when making your reservation at Auberge de Clochemerle.
Is booking with a gift box subject to availability?
The reservation with a gift box from Auberge de Clochemerle is subject to the establishment's availability. To fully enjoy your experience, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy the services of our establishment AUBERGE DE CLOCHEMERLE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at Auberge de Clochemerle, you will need the number indicated on it. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the availability at Auberge de Clochemerle. To fully enjoy your experience, we recommend booking in advance.
Can I use my gift box on holidays?
The use of your gift box at Auberge de Clochemerle may vary depending on the establishment's availability. We recommend checking the specific conditions for holidays when making your reservation.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of Auberge de Clochemerle. The beneficiary can book their dates directly with the establishment to fully enjoy their experience.
Can I book online with my gift voucher?
To book with your gift box, you can choose your dates directly with the AUBERGE DE CLOCHEMERLE establishment. The reservation can be made by phone or email, according to your preference.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability at AUBERGE DE CLOCHEMERLE.
Can I make a reservation by email with my gift box?
To book with your gift box, you can choose your dates directly with the establishment. Auberge de Clochemerle offers you a friendly and warm experience for an unforgettable moment.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of the AUBERGE DE CLOCHEMERLE establishment. This modification is possible to allow you to fully enjoy our offer.
Does my gift box cover the entire service?
Your Auberge de Clochemerle gift box covers the chosen service, but any additional supplements or options are at your own expense. You can book your dates directly with the establishment to fully enjoy your experience.
Is my gift box personalized?
Your gift box is personalized, it is customized with the name of the beneficiary indicated at the time of purchase. You can book your dates directly with the AUBERGE DE CLOCHEMERLE establishment.
Can my gift box be used all at once?
Your gift box can be used in one go at Auberge de Clochemerle. You can book your dates directly with the establishment to fully enjoy your experience.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid at our establishment AUBERGE DE CLOCHEMERLE.
Is my gift box valid in only one establishment?
Your gift box is valid for a gastronomic experience or a stay at Auberge de Clochemerle. You can choose from our different gift boxes, such as the 'M' menu with food and wine pairings or an escape stay, to fully enjoy our establishment Auberge de Clochemerle.
Is an upgrade possible with an additional fee using my gift box?
The possibility of an upgrade for an additional fee depends on the availability at the time of your reservation at our establishment AUBERGE DE CLOCHEMERLE.
Can someone else use my gift box?
The gift box you have received is personalized and can only be used by you. The gift boxes from Auberge de Clochemerle are designed to offer an unforgettable moment to the recipient, in a warm and convivial atmosphere.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, according to the conditions of the AUBERGE DE CLOCHEMERLE establishment. These terms are specified on your gift box.
Is an ID required upon arrival when using a gift box?
Upon your arrival at Auberge de Clochemerle, a photo ID may be requested to validate your reservation made with a gift box.
Do you accept pets?
Auberge de Clochemerle does not allow pets in its establishment.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. You can choose from our gift boxes, such as the 'M' menu with food and wine pairings or a prestige evening for a night of escape, and book your dates directly with the AUBERGE DE CLOCHEMERLE establishment.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can order as a guest and enjoy the gastronomic experience at Auberge de Clochemerle.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability at the AUBERGE DE CLOCHEMERLE establishment.
What are the check-in and check-out times?
The check-in and check-out times at Auberge de Clochemerle are set according to the conditions of your gift box. You will be able to fully enjoy your stay at our establishment AUBERGE DE CLOCHEMERLE.
What services are included in a gift certificate?
The services included in an Auberge de Clochemerle gift voucher vary depending on the chosen package. For example, you can opt for a romantic meal, a relaxing facial treatment, or even an escape getaway. Details are available on our website.
What is the difference between a gift box and a free amount voucher?
A gift box from Auberge de Clochemerle offers a choice among predefined experiences such as meals or hotel stays, while an open amount voucher allows you to pay for a service up to the chosen amount, thus offering more flexibility.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to know the reservation and service conditions at AUBERGE DE CLOCHEMERLE.
How do I use a gift box during booking?
To use your gift box at Auberge de Clochemerle, book directly with the establishment mentioning your unique code. The recipient can choose their dates and fully enjoy their experience, with the option to receive an immediate digital version or a gift pouch at home, in our Auberge de Clochemerle establishment.
Can the gift box be transferred to a third party?
The Auberge de Clochemerle gift box can be given to a third party. Simply enter the recipient's name when placing the order or customize the box with all your wishes, directly from our official Auberge de Clochemerle store.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity depends on the conditions set by AUBERGE DE CLOCHEMERLE. The lucky recipient can book their dates with the establishment and enjoy their gift box according to the indicated terms.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of the AUBERGE DE CLOCHEMERLE establishment.
What is the validity period of a gift box?
The gift boxes from Auberge de Clochemerle are valid for a duration of one year starting from the date of purchase. This duration allows the lucky recipient to fully enjoy their gastronomic or wellness experience at our establishment AUBERGE DE CLOCHEMERLE.
Are children allowed?
AUBERGE DE CLOCHEMERLE welcomes children in a friendly and warm atmosphere, typical of its AUBERGE DE CLOCHEMERLE establishment.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient of your gift box does not spend the entire value, the remaining balance cannot be used. In case of exceeding the value, an additional payment will be required according to the conditions of the establishment AUBERGE DE CLOCHEMERLE.
Is the spa access private?
Access to the spa at Auberge de Clochemerle depends on the chosen package. Some packages include cocooning and relaxing treatments for a complete well-being experience.
What types of gift boxes do you offer?
We offer gift boxes for gastronomic stays, romantic meals, wellness experiences, or even nights of escape. You can choose from options like the 'M' menu with food and wine pairings, cocooning facial treatments, or invitation vouchers. These gift boxes are available for the AUBERGE DE CLOCHEMERLE establishment.